Subscription cancellation terms

General provisions

These Subscription Cancellation Terms are an integral part of the KERI.AM User Agreement and govern the termination of paid subscriptions (pricing plans) on the platform.
Platform operator: AREVIAN TECHNOLOGIES LLC (Tax ID 03037538), Republic of Armenia. Contact email: [email protected], phone: +374 43 802 348.
These Terms apply to all subscribers — partner restaurants and any other users on a paid pricing plan on the platform.

You may cancel your subscription at any time and without giving a reason.
Cancellation does not require contacting support and is available self-service from the CRM dashboard: Management → Plan → Cancel subscription.
Alternatively, cancellation can be requested by emailing [email protected] from the email address linked to the account. Such requests are processed within 1 business day.

After cancellation, the subscription continues to operate until the end of the previously paid billing period (month, half year, or year — depending on the plan you chose).
Throughout the remaining paid period, access to all subscription features is preserved in full.
When the paid period ends, the account is automatically moved to inactive-subscription status, no further charges are made, and auto-renewal is disabled.

Cancellation does not entitle the user to a refund for a billing period that has already started — this is standard SaaS practice and reflects the fact that the paid period remains fully available to the user.
A refund for the unused portion of the period is possible only in exceptional cases — technical inability to provide the service through our fault, an erroneous duplicate charge, or other grounds provided by the laws of the Republic of Armenia. Refund decisions are made on a case-by-case basis.
Card refunds are credited to the original card within 3–7 business days from the moment they are agreed.

All restaurant data (menu, orders, customer base, statistics) is retained in our system for an additional 90 days after the paid period ends — in case you decide to resume the subscription.
During those 90 days, you can re-activate the subscription without any data loss.
After the 90 days, data may be permanently deleted, except for information we are required to retain by law (accounting and tax records — 3 years).
Upon a written request to [email protected], we will export the restaurant’s data in a machine-readable format before deletion.

The operator may terminate the subscription early in case of a material breach of the User Agreement by the user, including: fraudulent activity, breach of sanitary regulations, repeated and substantiated customer complaints.
In such cases, the operator notifies the user by email and in Telegram at least 7 days in advance, except for gross breaches that require immediate suspension.
If the operator cancels without fault on the user’s side, a pro-rata refund is issued for the unused portion of the paid period.

By default, subscriptions auto-renew at the end of the paid period using the linked payment method.
Cancelling a subscription automatically disables auto-renewal — no further charge will be made.
Auto-renewal can be turned on or off at any time in the CRM dashboard without cancelling the subscription itself.

The operator may amend these Terms by notifying users via email and Telegram at least 14 days before the changes take effect.
If the user does not agree with the changes, they may cancel the subscription before the changes take effect — the paid period will be preserved in full under the terms that applied at the time of payment.
These Terms are governed by the laws of the Republic of Armenia. Disputes are referred to the courts of general jurisdiction of the Republic of Armenia.

If you have questions or cannot cancel on your own — message us and we will process the cancellation manually.