01
Parties and subject matter
- These Terms are entered into between ARMFOOD LLC (hereafter "KERI.AM", "we") and the platform user (hereafter "you").
- KERI.AM is an aggregator: we provide a technology platform that connects buyers with partner restaurants. The contract for the sale of food is concluded between you and the restaurant.
- By using KERI.AM, you confirm that you have read, understood, and agreed to these Terms.
02
Registration and account
- Authorization through Telegram is required to use the service. You must be at least 18, or have parental/guardian consent.
- You are responsible for all actions taken from your account.
- Transferring your account to third parties is prohibited.
- We may suspend or delete your account, without prior notice, in case of a breach of these Terms.
03
Placing and paying for orders
- An order is considered accepted from the moment the restaurant confirms it. Until then it may be canceled automatically if seats or items are unavailable.
- Prices are listed in Armenian dram (AMD) and include VAT. Delivery cost is shown separately before order confirmation.
- Payment is made by card via a secure gateway or in cash to the courier. The chosen method is locked in at order time.
- When paying by card, the funds are reserved immediately; the actual capture happens after the restaurant confirms the order.
04
Delivery and receipt
- Delivery time is an estimate. KERI.AM does not guarantee a precise time and is not liable for delays caused by force majeure, road conditions, or third-party actions.
- You must remain reachable on the contact provided and accept the order within 10 minutes of the courier’s arrival.
- If you do not accept the order without a valid reason, the order amount is non-refundable.
- Delivery zones and conditions are set by each restaurant individually and may change.
05
Cancellation and refunds
- You can cancel free of charge within 2 minutes after placing the order, or until the restaurant accepts it.
- After the restaurant accepts the order, cancellation is only possible with the restaurant’s consent. In that case, the refund is reduced by costs already incurred.
- If you receive an order of unacceptable quality or with missing items, contact us via support chat within 30 minutes. We review every situation individually.
- Card refunds are credited to the original card within 3–7 business days.
06
Platform usage rules
- Using the platform for fraudulent purposes, placing knowingly false orders, or abusing the refund system is prohibited.
- Attempting to gain unauthorized access to KERI.AM systems or other users’ data is prohibited.
- Posting fake reviews or manipulating ratings is prohibited.
- Violating these rules leads to account suspension and may be reported to law enforcement.
07
Limitation of liability
- KERI.AM is not liable for the quality of food prepared by the restaurant, nor for allergic reactions if you did not inform the restaurant about your allergies at order time.
- KERI.AM’s aggregate liability to you is limited to the amount paid for the specific order that gave rise to the claim.
- We are not liable for indirect, incidental, or consequential damages.
08
Restaurant partners
- Partner restaurants operate under a separate agreement with KERI.AM and must comply with the sanitary regulations of the Republic of Armenia.
- KERI.AM may suspend a restaurant on the platform if quality standards are breached or if there are repeated complaints.
- Partners are independently responsible for the accuracy of menu, price, and allergen information.
09
Governing law
- These Terms are governed by the laws of the Republic of Armenia.
- Disputes that cannot be resolved through negotiation are referred to the courts of general jurisdiction of the Republic of Armenia.
- If any provision of these Terms is found invalid, the remaining provisions remain in force.
Questions left?
If anything in these terms is unclear or you have a legal question — we are happy to answer.
[email protected]